Payment Policy

Payment Policy

What Kinds of Payment Methods Accepted?

We accept the Paypal, Debit & Credit Card, Klarna installment payments.


1. Credit card payment failed, the code 80010: Transaction Do Not Honour is displayed
The card issuing bank believes that the transaction is risky and related to overseas consumption. Some card issuance acts to help the cardholder's credit card security and will refuse to process overseas consumption, or set by the buyer himself. The buyer set a limit on the amount of online purchases, so the payment failed.

2. Credit card payment failed, the code 80090: Cannot Start 3D Authorized Service is displayed
Consumers have not turned on 3D verification services.
Solution: Consumers are advised to contact the card issuing bank to ask for the specific reason, affirm that it is their own consumption, or try to pay again, or change the card to pay.

3.Credit card payment failed, the code 20061: Duplicate Order
When prompted for 3D verification, the customer did not continue the operation and exited and re-paid
Solution:Please follow the system requirements when prompted for 3D verification and do not refresh the page.


4.PayPal payment failed, we don’t support Paypal credit
Solution: Please choose to use PayPal account balance, bind debit card, credit card to pay.


All purchases on Dyu's official website are settled in U.S. dollars.
Other real currency prices such as Euros and British Pounds are converted at the same day's exchange rate; when consumers choose non-USD credit cards to pay, the consumer's card issuing bank may incur additional exchange rate conversion service fees, or exchange rate losses. The extra cost requires consumers to contact the card issuing bank for consultation and claim back.


Our website is powered by Shopify and all payments made by you to DYU are processed through Shopify’s payment portal. Payments may be declined or returned to you, in DYU’s sole discretion, for any reason or no reason at all. If we accept a pre-order of any Product, your account, credit card, or other payment mechanism will be charged upon approval by DYU, regardless of when your purchase is expected to ship. If any credit card chargeback of any amount is issued on an order, the Limited Warranty for that order will be paused until the chargeback has been resolved.

a. Tax. All applicable taxes (including sales tax) will be collected on all orders where such taxes are required to be collected. (Sales tax applied to AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, ND, NE, NV, NJ, NM, NY, NC, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WV, WI, WY)
b. Financing. For qualified purchasers, ebikes may be financed through DYU’s consumer financing partners. The necessary qualifications for financing an ebike purchase, and your rights and obligations associated with such purchase, are solely determined by the consumer financing partner. It is your responsibility to review and understand all terms and conditions associated with financing an ebike purchase, and you hereby acknowledge that DYU is no way responsible for any such financing.


No card information is ever saved at and it remains the private property of the card holder at all times before, during, and after the product purchase.

All transactions are processed though PayPal which is a secure form of payment. Used by millions of people daily, PayPal is a heavily encrypted third party payment processor. With the help of PayPal, You do not need a PayPal account to use their payment service.

In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is protected by industry standard 128 Bit SSL encryption to protect your private data. DYU does NOT keep credit card information on record.