FAQ
New bike, new questions
Want to learn more about the C3? Check out our FAQs.
Why is C3 so cheap?
For C3, we have reduced the size of the battery, which reduces the cost. But the mileage has not changed much. Instead, our motor reaches 350W.
How do I get repaired?
We have support repair shops in the US, you can view our shop here. https://us.dyucycle.com/pages/repair-support
How can I make installment payment? Can I pay cash on delivery?
When paying, click Shop Pay to pay by installments. Cash on delivery is currently unavailable.
Can I get a shopping guarantee?
We support 14 days return and exchange. And has a safe payment guarantee.
How to contact us?
You can contact us by email, facebook, WhatsApp, etc.